Happy Monday!

I hope you'll check out the guest post I wrote for the Clarity Schools blog called "Does Your Customer Experience Match Your Tuition?"

In that post, I discuss customer experience vs. customer service, my belief that independent school is a luxury product, and I make a book recommendation to help you think about the customer experience at your school.

Do you agree or disagree with me? I would love to know. 😀



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Thank You

Thank you to Lynn Egan at Loyola Academy (IL) and Anne Beisel at The Howard School (GA) for making a referral this past week.

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